With a team of dedicated, inclusive, empathetic mental health professionals, we provide non-judgmental individual, group and couples counseling, crisis intervention, substance misuse prevention/intervention, outreach programming and other services to include domestic violence/sexual assault support and advocacy to help promote your total wellness and evolution at JCSU.
I am capable
I am loved
I am gifted
I am more than enough
I am not alone
We appreciate and respect diversity and cultural differences of our students. We strive to provide services and support that reflects the content of student’s wellness needs. We aim to do so in a sensitive and caring manner.
We strive to identify with our students’ circumstances and to have a sense of their feelings and emotions related to their needs. Offering a high level of empathy enhances trust and the quality of services that our students deserve.
We believe that the provision of resources is essential to providing quality and effective services to our students. We continually strive to provide resources that meet our students’ needs.
We strongly uphold ethical principles in our daily service delivery. Our students entrust their wellness to our professional care and expect to be treated, and to receive treatment, in a manner that honors professional codes and standards, as well as supports the University’s mission.
We value our student’s well-being and strive to provide a professional and friendly atmosphere in which they feel welcome; and environment conducive to the sensitive nature of their needs and to the settings in which our professionals provide treatment to meet those needs. Excellence in customer service is our top priority.
Confidentiality is an important aspect of the student-counselor relationship; therefore, counseling records are separate from JCSU records which prevent the counseling staff from discussing the student’s counseling in any capacity in the absence of authorized disclosure from the student.
In accordance with ethical guidelines, what you discuss with a mental health professional/counselor is kept confidential. Your written permission will be required to release information to other parties (i.e., professors, university staff, parents, spouse, other family members, or outside institutions). To maintain professional standards, your counselor may confidentially discuss specifics of your situation with other mental health professionals as part of a consultation to ensure that appropriate services are provided to you.
There are circumstances where information can be released without your consent or authorization. These include:
Understand that the laws concerning confidentiality can be complex. While your counselor is willing to discuss these matters with you, he/she/they are not an attorney. If you have specific legal questions, it is advised that you speak with an attorney/legal representative. Counseling staff are not permitted to provide you with legal counsel or legal counsel referrals.
The Counseling Center offers mental health counseling services and referrals for enrolled JCSU students using individual, group and couple formats. While there are various approaches that can be used to address a student’s presenting concerns, it is preferred to use approaches that have been supported through scientific research. Specific information about the type of counseling to be used will be discussed during the counseling session. Information about alternative treatment options or campus and community referrals that may be available will be discussed with you. You should evaluate this information along with your own opinion about your level of comfortability working with a particular counselor. Should you have any doubts or desire a different approach to address your presenting concerns, you will be assisted in finding an appropriate campus/community referral to another mental health professional/provider.
If you need to cancel an appointment, it is expected that you will provide at least a 24-hour notice. While every effort will be made to reschedule your appointment (with the earliest available appointment), this may not be until the next regularly scheduled session time due to the professional or ethical obligations of your counselor.
It is expected that your counselor will treat you with dignity and respect (i.e., maintaining professional standards of conduct as a mental health professional and discussing any concerns or questions you may have in a respectful and non-judgmental manner). It is also expected that you reciprocate respect to your counselor. Acknowledging your client's rights, you can determine when you should end services as part of the counseling process. It is expected that you will discuss any decision to end services with your counselor rather than ending the process abruptly to ensure continuity of care and proper referral coordination.
Timely Care is a 24/7/365 Telehealth Service powered by our partner company Timely MD. Timely Care is a convenient way for Johnson C. Smith University students to receive 24/7, no-cost Medical, TalkNow, Scheduled Counseling and Health Coaching visits for common conditions that can be safely and accurately diagnosed and treated online. All you need is an internet connection. Mobile and tablet users can download the Timely MD app. Visit www.timelycare.com to register today!
The hours of operation for the Counseling Center are 8 a.m. - 5 p.m., Monday-Friday (evening sessions by appointment).
You can reach the Counseling Center by calling 704.378.1044 or by contacting one of the counselors directly (see Counseling Center Staff and Counselors).
The Counseling Center is located across from the main security booth (brick cottage near street corner #11).
To make a referral you can call 704.378.1044, or you can fill out our referral form and a member of the counseling team will contact you to schedule an appointment. You can also walk over to the counseling center and make an appointment in person any time from 8 a.m. - 5 p.m., Monday-Friday, or fill out our referral form online.
Life-Threatening Emergencies: 911
Campus Police: 704.378.1003 or x1004
Atrium Health 24/7 Mental Health Support Number: 704.444.2400
Mecklenburg County Mobile Crisis
Suicide and Crisis Lifeline: 988
National Crisis Text Line: 741741
National Mental Health Line: 1.800.662.4357
Substance Abuse and Mental Health Services Administration
JCSU Food Pantry: Serving faculty, staff, student and student families.
Located at 301 Campus Street, Charlotte, NC 28216.
Single Stop at JCSU: 301 Campus Street, Charlotte, NC 28216
Email: singlestop@jcsu.edu
Mission: To build pathways out of poverty by leveraging partnerships and technology to connect people to existing resources, all through a unique one-stop shop.
The Stalking Prevention, Awareness, & Resource Center (SPARC) is a federally funded project providing education and resources about the crime of stalking.
Safe Horizon is the nation’s leading victim assistance organization, operating a network of programs across New York City communities and systems. We work with survivors of all forms of violence, including racism, to move from crisis to confidence.
The mission of the National Center for Victims of Crime is to forge a national commitment to help victims of crime rebuild their lives.