Financial Aid and Payments

Tuition and fees will remain the same for the fall. However, JCSU is awarding each returning student an additional $2,500 ($1,250 fall/$1,250 spring) in institutional aid.

New students and Transfer students will receive an additional $2,000 ($1,000 fall/$1,000 spring).

Federal aid will not change based on whether you reside on or off-campus. Your eligibility for federal aid does change based on your enrollment status as a full-time, ¾ time or part-time student. Financial aid is always subject to revision, and as you receive additional aid, your award will be revised. Awards may also be revised to prevent you from being over-awarded, and from receiving refunds of institutional aid. 

Because on-campus housing will not be provided for the fall semester, you will receive a 50% refund if you live on campus for spring 2021. If you do not decide to live on campus in spring 2021, you will not receive a housing deposit refund. Please note that the University will not be able to provide any refunds until you are financially cleared for the spring. 

The JCSU tuition charge is a single charge, and it includes all fees. Individual fees will not be split out or refunded.

Payments can be made on your balance through the Student Portal. To enroll in the payment plan, your balance must be at $3,500 or less to do so. Please follow these steps to complete your enrollment:

  1. Select ‘MY ACCOUNT INFO’ on the student portal once you login. 
  2. Select ‘Make a Payment’ in the middle of the page 
  3. Select the Payment Plan you need based on your student type. 
  4. Follow the prompts from this point to make your down payment. The down payment required should be 20% or 1/5 of your total balance owed. 

*Note: After you enroll in the Payment Plan and make a payment, it takes up to 24 hours, excluding weekends, for your clearance to be updated.

Only those courses that are strictly offered online, prior to the university going completely remote for the fall, will be assessed the regular online fee. 

We are waiting to receive final clearance and direction, from the U.S. Department of Education, about the 2020-2021 Federal Work Study program. Please continue to check your email and our FAQs for daily updates. 


JCSU will make every effort to assist you with your technology needs. Your technology request should be sent via academic departments or academic advisors unless otherwise instructed. 

In reference to access to the internet, there are a few internet service providers that are providing discounts/affordable packages:

Lifeline offers discounted internet for those whose income is 135% or less than the federal poverty guidelines. If you or someone in your household is enrolled in SNAP, Medicaid or other government assistance programs, you can save $9.25 per month on your internet costs.You can enroll in Lifeline through your current ISP. 

Comcast Internet Essentials offers affordable high-speed internet for just $9.95 per month plus tax with no contract, no credit check and no installation fee. Comcast Internet Essentials customers also have the option to purchase a low-cost computer for just $149.99.  

Access from AT&T, offers 3 Mbps for $5 per month or up to 10 Mbps for just $10 a month. AT&T’s internet program comes with no contract, no deposit and no installation fee. Customers also get an in-home WiFi gateway and access to AT&T’s national Wi-Fi hotspot network with no added fee.  

Spectrum Internet Assist. Offers significant discounts on your internet service. Spectrum offers high-speed internet of up to 30 Mbps for around $15 per month.  

Cox’s Connect2Compete aims to give more students internet access so they can get ahead in school and land jobs after college. Cox’s student internet plan is very affordable at just $9.95 per month, regardless of where you live within their coverage area. With a Cox plan, you’ll get access to speeds up to 25 Mbps.  

Xfinity is one of the most popular internet providers nationwide, but they don’t always offer the cheapest rates. However, the company offers exclusive discounts for students who are enrolled at certain colleges. 

Frontier Communications offers deep discounts for students. They partner with Verizon and sell affordable internet plans on their high-speed network. If you live in a city with Fios, you can get internet on the 100% fiber-optic network without paying a costly amount through Verizon.

Yes, you will! Our IT Department will be using online photo ID submissions to capture the pictures to be printed on ID Cards. All new and returning students will go through the same process when submitting a photo to be used for their account. The photo must meet the following criteria:

  • Photo must be a headshot, from chest high and above. 
  • Photo must be taken facing forward. 
  • Photo must be taken with a static background (such as a wall in your house which has one solid color, white, off white, etc.). 
  • No shades, bandannas, hats, durags, etc. in your picture. 
  • Your face must be clearly visible. Please do not send an edited photo – no phone app or social media app filters. 

If your photo doesn’t comply with all the above, your picture will be declined, and you will be required to take another photo before your ID can be printed. After verification, ID cards will be placed in the campus mailbox for students who live on campus or held for pickup by students who live off-campus. All individuals are required to wear a mask to pick up their ID Card. If you are paying for a lost or stolen card, please visit: and click the “JCSU eMarket” link under the “Quick Links” section of the website to purchase your replacement ID Card. Then:

  • Click the “JCSU eMarket” link from the Quick Links menu on website 
  • Click on the ‘STUDENT FEES AND FINES’ link 
  • Click on ‘View Details’ for the ‘Student ID Card’ option 
  • Enter your ‘JCSU ID Number’ 
  • Click on ‘Add to Basket’ 
  • Click on ‘Checkout’ 
  • Click on the ‘Continue as Guest’ button below 
  • Enter ALL required information, then click on ‘Continue Checkout’ 
  • Enter your ‘Credit Card Information’, ‘Expiration Month’, ‘Expiration Year’ and ‘Card ID Code’ 
  • Click on ‘Continue Checkout’ 
  • Click on ‘Submit’ 
  • Please take a screenshot or print the receipt page for your record. 

Once you have completed the payment online, please email a copy of your receipt to for confirmation.

Health and Wellness

Yes. The Counseling Center will be available remotely to interact with you if you need to speak with someone as we value your mental health and well-being. Staff is offering online counseling sessions, online programs and support groups and referrals to campus and community resources. Services are available to you regardless of your geographic location. If you are not sure what you need or would like to schedule an appointment Monday through Friday 8 a.m. - 5 p.m., call the office at 704.378.1044 or email and a staff member will point you in the right direction.

You are encouraged to visit our landing page on the JCSU website to access our office’s referral form or you can scan our QR code below, to complete a referral form using your JCSU email account. For emergencies, please contact 911 and/or Campus Police immediately at 704.378.1003 or 1004.

Yes, you will have supplemental coverage while we are online for the fall semester.

No, this is a mandatory accident/sickness supplemental plan. 

If you are a full-time, undergraduate student, then you are covered. If you are a full-time, undergraduate International Student, then you are covered too. 

You can access information about your student health plan by visiting and doing the following:

  • Click on “For Students” (no login needed) 
  • Search for Johnson C. Smith University All information and claim forms are online.

 You will need a claim form for every accident and one claim form per year, for any sickness/illness. For additional assistance, please contact the Student Health Center at 704.378.1075. 

You can find a claim form and ID card information online at Be sure to complete your claim form in its entirety, including electronically signing the form. Once you have completed the form, fax it to 704.378.3530 or scan and email it to: Please make sure you provide a copy of all insurance ID cards to your medical provider so they can bill the claims payor directly.

Academic Affairs

Your fall courses start on Tuesday, September 8. The last day of classes is Saturday, December 5.

Reading Day will occur on Monday, December 7, and fall examinations will start on Tuesday, December 8 and end on Saturday, December 12.

What if I need to speak with my academic advisor? Whom do I contact?

Don’t make any academic decisions on your own. Our academic advisors are ready to serve! If you have questions about your classes or just need some reassurance that you are on the right path towards graduation, then don’t hesitate—reach out!


College of Arts and Letters

Dr. Cindy Kistenberg

Contact me if your major is:
Communication Arts, Political Science, Criminology, History, Interdisciplinary Studies, Visual and Performing Arts, Music, Psychology, English, or Spanish


College of Science, Technology, Engineering and Mathematics (STEM)

Dr. Brendan Kern, Teacher Advisor

Contact me if your major is:
Biology, Chemistry, Math


Dr. Ahmed Faik

Contact me if your major is:
Computer Science Engineering, Computer Science Information Systems, or Information System Engineering


Metropolitan College of Professional Studies

Dr. Robert Lindsey

Contact me if your major is: 
Business Administration, Economics Sport Management, Community Health, or Social Work


Dr. Lucinda Blue

Contact me if your major is: 
Business Administration, Economics Sport Management, Community Health, or Social Work


School of Social Work

Dr. Judith Crocker-Billingsley

Contact me if your major is:
Social Work


Dr. Melvin Herring

Contact me if you are a Graduate Student (MSW)


Biddle Institute, Center for Non-Cognitive Variables

Mr. George Buggs

Assistant Director, Center for Non-Cognitive Variables

Sit Lux Coordinator


Ms. Tarryn Simmons

Biddle Freshman Coordinator


University College – FYE – Access and Orientation

Ms. Kimberly Weaver

Sit Lux Scholars Coordinator and Academic Advisor


Ms. Tarryn Simmons

Biddle Freshman Program Coordinator and Academic Advisor


JCSU’s mission is to provide an outstanding education for you. Our faculty will be engaged and create impactful learning experiences by implementing best practices for online course development. We have invested in technology and virtual collaboration tools to enhance your learning experience and to ensure that you continue to have a high-quality educational experience.

Your instructor will offer a regular time for online guidance, which will vary from course to course. Your instructor will include those virtual office hours in the course syllabus issued to you.

We are here to support your educational growth! It is critical that you speak with your instructor in detail, throughout the semester, for extra help and to devise strategies to help you succeed. You can also contact the JCSU Canvas Help Desk at 704.330.1300 from 9 a.m. – 5 p.m. and Canvas Support via the Help Menu during all other hours (options for phone or chat are provided there). Likewise, you can utilize the Smarthinking online academic support, which is accessible in the Canvas portal.

The University’s Learning Resource Center will assist with writing and foreign languages and be available virtually. Students may make appointments by visiting or via email at

Contact the JCSU Canvas Help Desk at 704.330.1300 from 9 a.m. – 5 p.m. and Canvas Support via the Help menu during all other hours (options of phone or chat are provided there). In addition, you can utilize SmartThinking 24/7 online academic support, which is accessible in the Canvas portal.

The JCSU web portal will remain open until Monday, September 14, 2020 at 5:00 p.m. for adding and dropping courses. For repeat courses or courses that need an override, you must contact your academic advisor who will then submit an add/drop form on your behalf. 

If you don’t want to enroll for the fall semester, but want to return for the spring semester, you will need to reapply for spring. We encourage you to reapply early to take advantage of our preregistration period for spring.

You can reapply for readmissions online.

While class attendance and participation are strongly encouraged for all students, JCSU does not have a standard attendance policy. Each faculty member will set their own attendance and participation policies for their online classes. Your instructor will explain the attendance and participation requirements at the beginning of the semester and include those requirements in the course syllabus issued to you. Students are expected to fully participate in online class activity and not be absent without adequate cause. It is the responsibility of the student to make up scheduled work missed because of class absences or nonparticipation. Missed exams and other assignments may be made up at the discretion of the instructor.

You will complete course exams through Canvas, unless otherwise stated by your instructor. 

No Pass/Fail option has been offered for the fall 2020 semester.

There will be several different options available to you, depending on the class or lab in which you’re enrolled. Options include, but are not limited to:

  • Use of virtual laboratory software to perform laboratory experiments 
  • View recordings of faculty demonstrations of experimental processes 
  • Use of instructional kits for in-home use

The library will have several ways to connect with you, by providing the following:

Resources: The library has created a research guide with key information for students. The research guide will be updated as needed to provide current and relevant information:

Library Hotline: Students will be able to call the library at 704.371.6731, Monday through Thursday, 8 a.m. - 8 p.m., Friday, 8 a.m. - 4 p.m., Saturday 2 p.m. - 6 p.m. and Sunday, 4 p.m. - 10 p.m. for services. The purpose of the hotline is to answer general questions and guide students to resources or key personnel for support.

Online Reference: In addition to the hotline, the librarians will have an online presence for reference research questions and how to search the library databases, Monday through Thursday, 8 a.m. - 8 p.m. and Sunday, 4 p.m. - 10 p.m.

Library Operations (September 7, 2020 -November 24, 2020):
Face-to-Face (Monday-Thursday): 8 a.m. - 8 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday: Virtual: 2 p.m. - 6 p.m.
Sunday: Virtual: 4 p.m. - 10 p.m.

COVID-19 James B. Duke Memorial Library Services

  • Library building closed from August 3-28, 2020
  • Library building open for limited services September 7-November 24, 2020
  • Remote access to library resources are available at
  • Archives materials are available upon request
  • Limited access to computers
  • Library Hotline: 704.371.6731, Monday-Thursday, 8 a.m. - 8 p.m., Friday, 8 a.m. - 4 p.m., Saturday 2 p.m. - 6 p.m. and Sunday, 4 p.m. - 10 p.m.
  • Online Reference Chat: Monday-Thursday, 8 a.m. - 8 p.m. and Sunday, 4 p.m. - 10 p.m. at
  • One-on-one Research Consultation by Appointments: Monday-Thursday, 8 a.m. - 4 p.m.
  • E-mail questions to
  • IT Support: 704.378.1000 option #9
  • Canvas Student Support: 704.330.1300
  • Limited access to the stacks; books can be checked out
  • All checked-out books must be returned by November 16, 2020
  • Connect with us via social media and the library webpage for more details
Electronic Resources
  •  Remote access is available to all students with a valid JCSU username and password; please set-up before leaving JCSU
  • For more details on remote access:
ILL Article Requests
  • Materials on reserve are being evaluated; expect information from professors on a case-by-case basis

No worries! You can purchase your course materials and supplies, contact-less and crowd free, by visiting the JCSU Bookstore. And, do you know what is even better? Your items will be shipped directly to you! Don't delay, order today!

Undergraduate students needing academic accommodations, should contact Mr. James E. Saunders II, Director of the Student Support Services, at All graduate students and undergraduate students who are requesting non-academic accommodations should contact Ms. Maudré Addison in the Office of Access and Equity at

Students with questions regarding transcript or grades may contact the Office of the Registrar, at

Students who have questions regarding Veteran Education Benefits may contact the Office of the Registrar at

Advising and registration will take place by video conference, phone, and email with considerable support from faculty and professional advisors. Registration will occur through the online portal as normal.  

Residence Life

Please contact the Office of Residence Life to make an appointment to retrieve your belongings. We can be reached at or 704.378.1099.

The Office of Residence Life will reopen the portal for spring housing soon and a notification will be sent through JCSU News.

The Office of Residence Life will reopen the portal for spring housing soon and a notification will be sent through JCSU News.

Student Engagement

While you’re away, you should continue to monitor your campus email account and JCSU News for more information on opportunities to connect with other students through virtual programming hosted by the many Student Services offices on campus.

If you have immediate questions or concerns, please email:

New and Transfer Students

We will still have New Student Week for new and transfer students. Our program will start on Wednesday, September 3 through Monday, September 7, 2020. It is our intent to conduct a series of celebratory and interactive events that welcome and inform our students and parents. Students will be assigned a Student Orientation Leader to ensure that students stay connected and participate in scheduled events.    

Students required to participate in the Bridge to Biddle Pre-Semester Session will participate in online courses and engagement activities.

At this time, our Office of Admissions has limited its in-person tours, visits and recruitment activities. However, if you are still interested in learning more about our campus and buildings, then we invite you to take a virtual tour, by visiting:

International Students

Active F and M students will be permitted to temporarily count online classes towards a full course of study in excess of the regulatory limits stated in 8 C.F.R. § 214.2(f)(6)(i)(G) and 8 C.F.R. § 214.2(m)(9)(v). The March 2020 guidance applies to continuing F and M nonimmigrant students who were in valid F-1 or M-1 nonimmigrant status on March 9, 2020, including those previously enrolled in entirely online classes who are outside of the United States and seeking to re-enter the country this fall. Students actively enrolled at a U.S. school on March 9, 2020, who subsequently took courses online while outside of the country can re-enter the United States, even if their school is engaged solely in distance learning. 

International students with additional questions should contact their PDSO, Keisha Wilson at