Credit Balance Refund Policy

A credit balance results when the total of the credits posted to a student’s account (e.g. Payments, loan disbursements, scholarships, etc.) exceeds the total of the charges applied or applicable to the account for a specific term or semester. A credit balance eligible for a refund is one where the applicable charges and credits have been posted to the account and his/her eligibility for such funds has been reviewed and confirmed or adjusted based on current eligibility, enrollment or any other applicable conditions. All students shall receive a refund of amounts over direct cost within 14 days from the date a credit is created to their student account. Refunds are generated in the form of a check and will be issued only if the student’s balance has been paid in full. If the credit balance is the result of a parent PLUS loan, the refund will be issued to the parent unless the parent has indicated that the refund should go to the student when the Parent PLUS Certification Form was completed. Third parties may be refunded contingent upon changes in enrollment, duplication of awards, and/or eligibility.

Refunds are calculated based on the actual aid that has been received by the University and posted to the students’ account. Expected aid (pending credits) will not be considered when determining the refund amount.

Please note: Some financial aid programs may not be disbursed until well into the semester, especially for first-time JCSU students; please plan accordingly. 

Bookstore Voucher

Students that are expecting a credit balance refund may be eligible for a bookstore voucher that can be used for purchasing books at the JCSU Bookstore. Approved book vouchers will be charged directly to the student’s account and will be deducted from any credit balance refund. The approved amount will be transferred to the student’s Blackboard JCSU eAccount. Once the funds are in the JCSU eAccount the Bookstore will be able to swipe the student’s ID at the register to make purchases. The approved Bookstore Voucher funds are non-transferrable and will remain on your JCSU eAccount until it has been depleted.

It is the student’s responsibility to pay any bookstore charges if their financial aid changes based on loss of financial aid eligibility.

To be eligible for a bookstore voucher, a student must have completed the electronic Bookstore Voucher Form online through, be financially cleared, and have a financial aid award that exceeds their semester charges.

Bookstore vouchers are available each term. Please see the Academic Calendar for deadlines for applying. The Student Account Office recommends pricing books and supplies prior to making a bookstore voucher request.