Office of Institutional Planning, Assessment,  Effectiveness, and Research (IPAER)

Principles

• IPAER considers JCSU students, faculty, staff, public and private educational agencies, and the surrounding community its primary customers.
• IPAER defines customer satisfaction as its first priority.
• IPAER is committed to an initial request response time of 24 hours, and to any additional follow-up needed in order to ensure customer satisfaction.